Frequently Asked Question's
Welcome to our FAQ, we are so happy to have you here.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
Orders are typically dispatched within 2–4 business days, subject to product availability and verification. Once shipped, delivery time depends on your destination and carrier.
Do you ship internationally?
Yes — we ship internationally. Shipping options and estimated timelines are shown at checkout.
Who is responsible for customs and import rules?
Customers are responsible for ensuring ordered products comply with local import regulations. We can’t guarantee customs clearance and we don’t issue replacements/refunds for customs-related holds or seizures.
Are returns or refunds accepted?
Due to the sensitive nature of these products, sales are generally final. Please refer to our Returns Policy for details and exceptions (if any).
What if my order arrives damaged or incorrect?
Inspect your order on delivery. If anything is damaged or incorrect, contact us within 24 hours and include clear photos so we can help.
How should I store products after delivery?
Store products according to the label and included guidance. Some products may require refrigeration after opening. Improper storage can impact product integrity.
Products & Usage
Below are some of are common questions about product and how to use it
Do I need a prescription to place an order?
No prescription is required to place an order. We recommend professional consultation before using any product where applicable.
Are the pens ready to use?
Our systems are designed for convenience and consistency. Product-specific handling and storage guidance is provided with each order.
Are these products suitable for everyone?
Products are intended for responsible adult use (18+). Suitability can vary based on individual circumstances—professional guidance is recommended.
Are these products intended to diagnose, treat, cure, or prevent disease?
No. Products are not intended to diagnose, treat, cure, or prevent any disease.
Wholesale (B2B)
Below are some common questions about our Wholesale Program
How do wholesale accounts work?
Wholesale access is application-based. Once approved, your customer account will show wholesale options and you’ll receive priority support.
What is the minimum order for wholesale?
Minimum wholesale order is 10 pens.
Do you offer volume discounts?
Yes — volume discounts may be available depending on order size.
How does approval work and what documents are needed?
We manually review applications. You may be asked for business documentation (e.g., VAT ID/EIN/resale certificate) as part of verification.
Which payment methods are available for wholesale?
Wholesale orders are prepaid. Available payment methods are shown during checkout or quoted during invoicing (depending on your process). Usually We accept Debit and Credit Card and Paypal.
Private Label
Below are some common questions about our Private Label Program
Can I get my own label on the product?
Yes — private label may be available for eligible partners. Fill out the private label eligibility form and we’ll confirm what’s possible based on your requirements. You can apply this on Wholesale page.
What information do you need for private label review?
We typically review: target product(s), estimated monthly volume, destination markets, labeling requirements, and timeline.