Contact Us

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Get in touch with us by filling out the email form below.

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  • Address

    61 Bridge Street, Kingston, England, HR5 3DJ

  • Email

    hello@aurelix.com

  • Phone

    +447893927909

    Monday – Thursday: 09:00 – 17:00
    Friday 09:00-14:00
    Saturday 10:00-14:00
    Sunday Closed

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FAQs

How quickly will you reply?

We aim to respond within 12–24 hours on business days.

Where do I find my order tracking number?

You’ll find it in your order confirmation email and in your account order history.

My package arrived damaged—what should I do?

Contact us with photos of the package and item within 24 hour after recieving package, and we’ll help resolve it.

Can I change my delivery address after ordering?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update it.

How do wholesale accounts work?

Wholesale access is approval-based. Apply using your business details, and once approved your account will display wholesale options.